L.A. Massage & Skincare

I was brought across LA Massage and Spa because of the reels and videos from Instagram. I was very intrigued because of the price and also it's close proximity to where I live. I was very appreciative of the ease of booking an appointment and the clarity from the receptionist. I visited with my mother for a 60 min body massage special and was pleased with the service and the hot stones. Because of this experience, I was eager to book an appointment again with my sister 3 days later. I was unable to leave a voicemail because it was full, and remembered there was possibility of walk in and did that instead. I was interested in doing the 70 minute combo special which on Instagram and the sign outside was advertised as $45, but was told inside it was $50. I was a little bit confused, but I thought it was a slight oversight on updating the signage. Unfortunately for the combo, I was disappointed in the quality of the foot massage, which only consisted of foot rubbing and a mediocre foot soak. Also, considering the fact that it is a combo special, I expected to be saving instead of paying more on the service since it is a combo and longer time. When paying and writing down my tip for the session, the masseuse kept pointing at the tip as I was writing it and complaining in Chinese. I continued writing to be met with more complaints about the tip. I recalculated and upped the tip and after signing, the lady collected her copy of the receipt, crumpled it up and threw it away, saying the tip was not good. She complained about the tip the whole way down the hallway and was met with more complaints when my sister and I reached the parking lot. After my first experience and how well this second experience was going, I was looking forward to making this place a regular massage place for my family. But after this jarring encounter, it has left me with a sour connotation of the entire session, and I do not want to be coming back. I had seen a few reviews about tipping and attitude on Yelp and thought it was just an off chance, but now I know that is not the case. When I was checking my credit card statement, I also realized they charged me an additional $10 on my first session. This charge is extremely shady and when I called to complain the receptionist said they wouldn't be able to handle it until later and would call me back. Cut to no call back later, it is unacceptable that I am met with attitude and having to chase for my money after 2 sessions in one week. Disappointed with the attitude of the staff and this carelessness.

I had a very disappointing experience here and would not recommend this place at all. The entire shop felt cheap and poorly maintained, which did not create a relaxing or professional atmosphere. Unfortunately, the massage itself was even worse. The therapist didn't seem to understand proper massage techniques or have a good knowledge of pressure points and muscle anatomy. Instead of relieving tension, the massage felt random and excessively rough. When I got home, I noticed multiple bruises across my back, which has never happened to me after a massage anywhere else. Even my scalp massage was surprisingly rough—they managed to leave my hair completely tangled by the end of the session. I went in expecting to feel relaxed and refreshed, but I left feeling sore, uncomfortable, and regretting spending my money here. Based on my experience, I won't be returning.

I’ve been here twice now and really enjoyed the massages. The first time I wasn’t sure what to expect, but she was able to work through my back really well. The second time was different because each massage therapist has their own specialty and style, which I didn’t realize at first. For $40 for a full body massage, it’s a great value for what you get. I’d say don’t go in feeling nervous just communicate clearly about the pressure and what you want worked on. Even with the language difference, they’re very willing to accommodate, whether you want a softer or stronger massage